Frequently Asked Questions

Yes, payment by bank transfer is allowed in accordance with the terms and conditions set out in the contract.

Payment is made monthly through the residence’s approved payment methods, conveniently and securely, by bank card or bank transfer.

If something isn’t working, just let us know and our maintenance team will take care of it quickly.

Just the essentials to make yourself feel at home. The rooms are fully equipped, so you only need to bring your personal belongings, clothes, and anything that makes your space feel more like your own.

Yes, you can choose your room type depending on availability at the time of booking. Our team will help you find the option that best suits your needs.

Yes, the residence has basic house rules designed to ensure a respectful, safe, and comfortable environment for everyone.

Yes, you can receive visitors during the permitted hours, as long as you respect the house rules to ensure a safe and pleasant environment for everyone.

Yes, residents can access the residence freely, always respecting the internal rules.

Yes, the building complies with all current regulations and undergoes regular inspections to ensure safety.

Safety is a priority. The residence has access control measures and supervision in place to ensure a secure environment for students and peace of mind for their families.

Yes, the residence has staff available 24 hours a day to assist residents and ensure the smooth operation and security of the building.

Yes, we have underground parking within the building. This service is included in the room price, subject to availability.

Yes, the residence includes a weekly laundry service where you can hand in your personal clothes along with bed linen and towels. We take care of everything so you don’t have to worry about doing the laundry and can focus on what really matters.

Yes, you can receive your packages directly at the residence. Our team handles the reception so you can collect them conveniently.

The gym is fully equipped with modern machines so you can maintain your training routine whenever you want.

Yes, the residence includes Wi-Fi access for all residents.

The residence has excellent public transport connections that provide easy access to Madrid. In addition, we offer a car rental service, giving you a convenient and flexible alternative for more direct journeys depending on your needs.

The residence has excellent public transport connections, providing easy access to nearby universities and Madrid city centre. There is a bus stop just a 2-minute walk away.